Problems with St Augustine’s Church Website

 

This is a page for anyone having problems using the website of St. Augustine’s Church, Scaynes Hill, at https://sash.org.uk.

It is designed to suggest explanations and solutions for problems with the website, and to do so without fancy formatting — in case the formatting is what was giving the problem.

If the problem you have is not described here then it is probably not one the webmaster knows about. Please e-mail John at webmaster@sash.org.uk with as full a description as you can give of the problem, of the web browser you are using (this might be Internet Explorer 6, or Firefox 2, or some version of Safari, or …), of your operating system (possible operating systems are Windows XP, Windows 98, MacOS 10.3, …), and if possible of your screen resolution (this might range from 640x480, through 800x600 and 1024x768, up to very large values indeed) and colour settings.

 

Problem: Content seems to have gone missing since my last visit

Explanation:

Some content is inherently ephemeral. Pages relating to events that have passed, or about people who have moved on, will have been retired. Alternatively, you may be missing content if you are viewing the site on a mobile device with a small screen; the site has been optimised for mobile use, and a number of pages that prefer lots of acreage are not available for such devices. They are not gone, however. If the site is viewed with a desktop or laptop computer, or with a sufficiently large tablet device, the full content should still be available.

Solution:

The most-visited pages are still available. If you wish to look at the others, either use a device with a larger screen, or e-mail the webmaster (at webmaster@sash.org.uk) and ask for the range of pages available on a small screen to be increased. Be aware that the webmaster may feel that complying with such a request is impractical for some graphics-heavy pages, though.

If you are not using such a device and content has vanished, and the menu is at the top of the screen rather than on the left, please e-mail the webmaster and let him know. This ought not to be happening.

Problem: When I increase the font size, the layout looks wrong

Explanation:

Yes, it does. It mostly affects the title at the top of the page and the navigation box. This could largely be avoided using tables for layout, but these are deprecated in favour of CSS (see below), because of the screenreader issue described below and because tables make websites harder to maintain.

Solution:

There is currently no solution planned. Unfortunately, if you use large fonts then the layout will suffer.

 

Problem: The website is too wide for the screen

Explanation:

This depends upon your screen resolution. Once the standard PC display resolution was 640x480. The website will not fit into a display this small. However, it will fit into 800x600, a display resolution introduced in the early 1990s, and into larger resolutions.

Solution:

There are two possible issues here, one for those using conventional computers, and another for users of mobile devices such as web-enabled telephones. For the first group, the answer is simple: if possible, change your display settings to a larger value. All modern websites expect a fairly high resolution, and all LCD displays are capable of producing this.

The second group will not be able to follow this advice. The webmaster recommends rotating the telephone into landscape orientation; with any reasonably modern display, this should at least make the site readable and navigable.

 

Problem: The map does not display on the Location page

Explanation:

The map requires javascript to display. Most modern browsers are capable of running javascript, but most have the option of switching it off.

Solution:

Whether you enable it is your own choice. This require changes to the browser settings, and the way to access these differs from browser to browser.

 

Problem: The website looks disorganised

Explanation:

The website uses cascading style sheets (CSS) to display. Most modern browsers are capable of understanding CSS, but some have the option of switching it off.

Solution:

Whether you enable it is your own choice, though it is hard to think of arguments against it for most people. Some partially-sighted people may, however, wish to use their own stylesheets when viewing web pages in general. Again, the settings for changing this differ between browsers. However, if the website still looks disorganised, even with the stylesheet, then the webmaster apologises but you are on your own.

 

Problem: My bookmarks have stopped working

Explanation:

The nature of this problem has changed. There are now two possible outcomes, that of a page indicating that you have not reached a valid address, or that of a valid page different from what you had been expecting. In the former case, it means that the bookmarked page has probably been deleted, having reached the end of its life. Many pages are inherently ephemeral, and when they stop being useful they are removed. In the latter case, it would normally mean that a page has been rewritten, possibly as more than one page, and you have been directed to a reasonable equivalent page.

Solution:

The easiest solution is probably to bookmark https://sash.org.uk, and then to use the navigation menu to find your page. However, some pages, such as the calendar of services, are likely to remain in place indefinitely, and could also be bookmarked.

 

Problem: The “www.” disappears from the site address in the address bar after I have typed it in

Explanation

Originally “www.” was used as a marker for world wide web pages, but in many cases it is unnecessary. This site is one of those cases. You can type in either www.sash.org.uk or sash.org.uk

Solution

There is no solution, because there is no actual problem. If you wish to type in the “www.” then you can, but whether you do or not, you will get to the same places.